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Microsoft is Laying Off Journalists and Replacing Them with AI

Hoots the Owl, Singapore Hardware Zone

According to the software giant, the latest moves are unrelated to the COVID-19 pandemic, and are simply a result of routine business evaluations.

Microsoft is laying off journalists and editorial workers and replacing them with artificial intelligence software. The company appears to be focusing its attention on Microsoft News and MSN, and the layoffs are part of an effort by Microsoft to use artificial intelligence instead of people to curate news and content for, Microsoft's Edge browser, and its various Microsoft News apps.

Many of the workers who lost their jobs are part of Microsoft's SANE division, short for search, ads, News, Edge, and are contracted workers that were hired expressly to help Microsoft pick stories.

Some of the affected workers have reportedly expressed reservations about Microsoft's decision to rely more heavily on AI, saying that staff were careful to stick to "very strict editorial guidelines", ensuring that users don't see any violent or inappropriate content. While Microsoft's editorial team does not produce original stories, they select news reported by other organisations, and also edit content and headlines where appropriate to fit their specific format.

It's not yet clear whether certain nuances of having a human curate news, such as the surfacing of an interesting story from a smaller outlet that would otherwise go unnoticed, will be able to be replicated with AI. That said, Microsoft has been increasingly relying on AI for Microsoft News, using AI to process and filter content and even suggest photos for human editors to use.

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